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President, Wiley Education Services
On numerous occasions, I have sought out secret shopper updates to inspect the quality of the recruitment operation within my own organization along with getting intel about competitor processes. In all of these situations, I have engaged with Renee at Ellison Ellery Consulting to conduct these secret shops. Renee takes her time to ensure that the job is done right and that she gathers as much intelligence about your own team and their work product along with how it maps to competitor offerings. She knows the higher education sector and enrollment and marketing space quite well, which yields very insightful comments that are actionable and have helped my teams get better at serving students over the years.